Frequently asked questions
Items ship within 2-3 days and reach you in 5-7 days. Bespoke products have longer production times and are made-to-order. Check product descriptions for estimated shipment times. Artworks are shipped in a reinforced cardboard box or tube. UPS ground shipping is used with tracking. Original artworks require a signature for delivery. US & Canada free shipping, inquire for international. Buyer handles VATs, Import fees.
Learn more shipping policy.
14-day return policy excludes custom or personalized items. Buyer pays return shipping.
Ship original artworks, posters, and limited editions to Colleen Ross's art studio. Bespoke products will have designated return addresses. Buyer incurs return shipment costs.
Learn more returns policy.
Currently, framing services are not available. All artworks are shipped without frames. Images of framed artwork are for visualization purposes. We can recommend a local framer to whom we can deliver your artwork, however the buyer will then be responsible for shipping costs. No returns accepted for framed artwork.
Currently we do not offer Buy Back, resale, or listing services available for older Colleen Ross artworks. We suggest using an accredited secondary market resale service such as Art Brokerage Exchange.
Unfortunately we cannot offer an evaluation of your artwork or its value. We recommend an accredited appraiser for this service.