Items ship within 2-3 days and reach you in 5-7 days. Bespoke products have longer production times and are made-to-order. Check product descriptions for estimated shipment times. Artworks are shipped in a reinforced cardboard box or tube. UPS ground shipping is used with tracking. Original artworks require a signature for delivery. USA free shipping for artwork (originals, posters, prints & serigraphs). Inquire for international. Buyer handles VATs, Import fees.

Learn more shipping policy.

We offer a 14-day return policy on eligible artworks, starting from the official date of delivery. Please note that personalized or commissioned works are final sale and not eligible for return.

Because each artwork requires custom, archival packaging and extensive handling prior to dispatch, all authorized returns are subject to a 25% restocking and handling fee, which will be deducted from your final refund. Original shipping costs are non-refundable, and collectors are responsible for return shipping.

Artworks must be returned in their original packaging and pristine condition. If an original artwork or serigraph is returned damaged—whether from transit or improper repackaging—the refund will be further adjusted up to the full purchase value to reflect the cost of professional restoration or total loss in value.

Learn more returns policy.

Currently, framing services are not available. All artworks are shipped without frames. Images of framed artwork are for visualization purposes. We can recommend a local framer to whom we can deliver your artwork, however the buyer will then be responsible for shipping costs. No returns accepted for framed artwork.

Currently we do not offer Buy Back, resale, or listing services available for older Colleen Ross artworks. We suggest using an accredited secondary market resale service such as Art Brokerage Exchange.

Unfortunately we cannot offer an evaluation of your artwork or its value. We recommend an accredited appraiser for this service.